customers

How Jeremy Singer-Vine uses Buttondown

Jeremy publishes Data Is Plural, a "weekly journal of useful/curious datasets" that uses Buttondown to manage subscribers and send emails

Customer
Jeremy Singer-Vine
Jeremy Singer-Vine

Tell me a bit about yourself and your background.

I’m a data journalist based in New York City. Until early 2022, I worked in newsrooms, using data analysis and computer programming to guide and support investigative reporting, most recently as the data editor at BuzzFeed News for 7+ years. I left that job to go freelance and to start the Data Liberation Project — an initiative to identify, obtain, reformat, clean, document, publish, and disseminate government datasets of public interest.

And, last but not least, I keep writing the newsletter because I genuinely enjoy the process.

Tell me a little bit about Data is Plural! What do you write about, and how did you get started?

I started writing Data Is Plural in late 2015, to scratch a proverbial itch. At the time, it seemed there wasn’t a great way to learn about public datasets. There were giant data portals, but they felt overwhelming and often lacked key context. There were also smaller, more niche data portals, but spread all across the web. And there were one-off blog posts here and there, highlighting a few gems. 

What I was hoping for — but couldn’t find — was what Data Is Plural became: A steady, concise feed describing a handful of datasets each week. DIP’s format has remained the same pretty much since launching: Five datasets per weekly edition, one paragraph of description each. So have the criteria: The datasets should be freely, publicly available and downloadable in bulk or via API; bonus points for originality, good documentation, open data formats, temporal freshness, and detail.

DIP has been around for nearly a decade, which is no mean feat. What inspires you to keep going?

When I started writing Data Is Plural, I didn’t know what to expect ... but the thought of still writing it more than eight years later never crossed my mind. A few motivations have propelled DIP’s longevity. There’s the joy of hearing from readers who find the newsletter helpful. There’s the satisfaction of watching the archive grow into a resource of its own. Also, as someone who’s mostly inactive on social media, the newsletter has also been a helpful way to convey occasional updates about my work. And, last but not least, I keep writing the newsletter because I genuinely enjoy the process: looking for datasets, exploring them, and trying to understand them well enough to summarize.

Justin won me over with his responsiveness, straightforward business plan, and general human-ness.

Where did you first learn of Buttondown, and what made you decide to give it a try?

In early 2021, I started hitting the quotas of DIP’s initial newsletter platform, TinyLetter. Knowing I would need to migrate to another service, I did some research on other options. I had a few basic criteria, and Buttondown seemed to meet them while seeming reasonably priced.

I forget how exactly I came across the service, but on Feb. 18, 2021 I sent Justin an email with the subject line “Hello from a prospective newsletter-service switcher”. I recall being somewhat wary of entrusting my newsletter’s delivery to (what was then) a one-person company. Justin won me over, however, with his responsiveness, straightforward business plan, and general human-ness. I also liked Buttondown’s API, its option to remove link-tracking, and its customizability. Nearly three years later, I’m still happy with that choice.

What are some ways Buttondown has helped you run/manage DIP?

Buttondown allowed me to remove link-tracking from the newsletter, an option very few platforms offered (at least at the time I was looking). In addition to preserving readers’ privacy, it also means they can hover their cursor over the links and see the real URLs, not the obfuscated ones that link-tracking requires.

I’ve also appreciated Buttondown’s broken-link checker, which gives me some pre-send peace of mind. And the fact that Buttondown accepts Markdown is wonderful; I write the newsletter in Markdown, so that saves me the step of converting drafts to HTML myself.

More generally, Buttondown’s customer service is (literally) the best I’ve encountered online. On the rare occasions where there’s a hiccup, Justin’s been responsive, forthright, and helpful.

What are some things you’d be excited to see Buttondown build in the next few months?

Buttondown has added a slew of new features since I started using it, so I should probably try some of those — the surveys seem fun — before proposing new ones.

But since you asked ... I’d be excited to be able to preview the newsletters as they would appearin various email clients, such as Gmail, Apple Mail, Outlook, et cetera.

What advice would you give to someone starting their own newsletter?

Before committing to the newsletter you have in mind, try writing a few editions just for yourself. Without the promise (or fear) of public attention, or the distractions of infrastructure, is it fun to write? (This is what I did with DIP before announcing or publishing it.) It’s also a good opportunity to fiddle with the style and format.

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What customers say about Buttondown

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Wanna know how good Buttondown as a product experience is? I upgraded to Basic before sending the first email, and then upgraded again two days later.
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Nicolas Bernadowitsch
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This long weekend I fulfilled a long-standing promise to myself to switch my RSS-to-email provider from Mailchimp to Buttondown, and it’s been such a great experience. It’s cheaper, more flexible, less cluttered, and it’s run by Justin Duke who is just delightful and answered a bunch of my questions over the weekend (even though I asked him to please not!).
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I've been wrangling half a dozen tools to get my stuff up and running recently, almost all of which had some hiccup. Buttondown had zero. It did everything I expected and needed the first time.
Catherine Cusick
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I, like almost everyone else I've seen talk about Buttondown, am IMMENSELY happy and impressed with your customer service. It turns out we can have nice things, which is really refreshing.
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It's a truth, that should be more universally acknowledged, that Buttondown is the best newsletter software. Simple, does exactly what it sets out to do, and reasonably priced.
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It's already so refreshing compared to the mega companies.
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Definitely will be using for the foreseeable future. It’s a great service and I feel well cared for. Thank you!
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I’m a sucker for elegant UI and I really love your site, but above that I think your product has so much value for so many different people. I’m not a coder, I’m only familiar with the bare basics, but I was able to figure out and utilise Buttondown quickly.
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The killer feature for me: Buttondown will take an RSS feed then automatically slurp up the content (in their words) and then send it to our subscribers. Job done. They seem like a good company too, so I’d say this is a winner.
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As a recent user of Buttondown, they are super on the ball. A week ago I discovered a security vulnerability and reported it on Friday afternoon. They acknowledged and fixed it in under two hours. On a Friday night! Talk about going above and beyond for your users!
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Well may I just say your support experience is already approximately 1 billion times better than ConvertKit. Excited to be switching!
Michael J. Metts
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No one is paying me to say this, but I love @buttondown so far for my lil newsletter. It’s so smart, simple, and attractive (and to my knowledge, not actively anti-trans!). Customer service is also legitimately excellent.
Julie Kliegman
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I love it! It lets me breathe, not compete as I write with other writers.
Devin Kate Pope
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It’s a pleasure working with you. Thank you! (And what a contrast with Mailchimp, where I spent two weeks and a dozen of emails trying find out why our form goes down sometimes (only sometimes), and never really got a real answer.)
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Buttondown exemplifies how I wish most software worked, and I hope to achieve a similar thing with the software I develop in the future.
Matt Favero
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It feels incomparably good to be able to email just like a guy named Justin when you have a @buttondown question 15 minutes before you’re about to blast a Geistlist email. (Not a guarantee but wow this guy is human-level good.)
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Keith Calder
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I’d also like to add that @buttondown is an absolute joy to use. Hats off, Justin!
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I worked with @buttondown and asked for some new payment support beyond the supporter single tier / pay-what-you-want options. Justin was great and built it in just a couple days.
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I write nonfiction and I use @buttondown buttondown.email/Changeset - indie, GREAT personal customer support, very nice default styling, all the options I want including ones to protect my readers' privacy
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I use @buttondown because it does exactly what I need (manage subscribers and send markdown emails), not more and not less 👍 As a bonus it's made by an indie dev which I love!
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imo @buttondown is easily one of the best-designed services i’ve used in recent years, if you have a substack you should really consider switching!
Kabir Goel
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Thanks for getting me excited about email newsletters again.
Garrick van Buren
I'm very thrilled that I can just write in Markdown without having to deal with email builders and all that crap.
Parham Doustdar
Thanks again for all the help! You’ve really turned something super complex into something super easy – sending new issues is as simple as firing off a text message.
Kartik Chaturvedi
Thanks for creating a simple way for people who want to, like, put words in a hole and have it sent to people... I am just thankful that something just nice and human exists on the internet.
Emmanuel Quartey
I tried 3 other newsletter services today and I felt like wanting to rip my hair out. They were all painfully slow. I'm so glad I found Buttondown.
Mohamed Elbadwihi
I’ve found Buttondown to be a great fit for my workflow and have been delighted by all of Justin’s thoughtful features and improvements to the product.
Michael Lee
Like seriously, so many lovely little easter eggs in one could-be-boring service.
Alexandra Muck
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I'm in love with the simplicity of Buttondown.
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Thank you for creating such a simple and brilliant tool. I’ve just signed up and the experience has been smooth and painless (the docs are great too!)
Oliver Holms
As a developer who has hated every email system I've ever used this is so nice.
Drew Hornbein
I wish I still wrote a newsletter just so I could use buttondown again. It’s like that.
Steven Kornweiss

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