customers

How Mandy Brown Uses Buttondown

Mandy Brown on using Buttondown and the open web to stay connected with readers and clients and build her coaching practice

Customer

I've been a long-time reader of Mandy Brown's excellent blog-slash-library for years now, and was delighted to see her become a Buttondown user. We chatted about how they think about the evolving role of online spaces and structures, and the importance of writing and forging connections.

Tell me a bit about yourself and your background.

I’m a reader, writer, and former (possibly reformed, the jury is still out) tech leader, having served as a CEO, co-founder, VP, and labor organizer across a variety of tech and media companies. These days, I’m a work coach: I help emerging and established leaders build humane, sustainable, and impactful work experiences for themselves and their teams.

I write because I can’t not write. I write because I read and reading is writing, for me.

Tell me a little bit about AWL! What do you write about?

The simplest answer is that I write what’s on my mind. But because I’m a dilettante, that can include almost anything. AWL is organized around my reading, as my reading is what organizes my thoughts. So I write about books but that means I write about reading, altruism, work, technology, time, necromancy, family, capitalism, gender, and honestly a lot more, it’s not a short list.

AWL has been around for over a decade, which is no mean feat. What inspired you to get started, and what inspires you to keep writing?

This year marks AWL’s fifteenth year, which is as surprising to me as to anyone. I remembering wanting to write publicly, and first looking at how other people were doing that, and coming up with all kinds of ideas about what I could do. But none of those ideas stuck. They all seemed like a lot of work that I wasn’t excited to do. Eventually, I realized I was already doing the kind of writing I wanted, I just wasn’t doing it where anyone (myself included) could really see it: as I was reading, I was taking notes and making connections in a bunch of mismatched paper notebooks. It occurred to me that that was a habit I could build on, by just moving the writing from one place to another.

As for keeping it going, I’ve never had a plan, and I don’t think I often feel anything like inspiration. The writing is as much habit and impulse as anything else. I write because I can’t not write. I write because I read and reading is writing, for me.

But I’ve also been particular about where I write, and I think that’s been a big part of keeping things going: AWL has always been something that I owned and made (originally, by myself; later, with the help of several trusted friends who are better at web development than I am). That let me play with the format and structures, and to build something that felt like a good container for my mind. I think that container has been critical: it’s given me space to experiment with and discover my own way of writing, absent the expectations or enforcements of any platform.

In the beginning, the blog had a complementary relationship with Twitter, in that Twitter was where I built a readership. But at some point, that complementary relationship started to look like something else. I remember responding to a post from Kathy Sierra that posited that the most dangerous time for a woman on the internet was when she was being listened to. And realizing that if I hadn’t hit that point yet, I was certainly dancing right up close to it. So building a newsletter was a way to both have a lifeboat off Twitter and to have a place where I felt it was safe for me to write and for people to listen, without the fluorescent visibility and context collapse that social media was designed for.

I suspect that if I hadn’t had my own place—if I’d been beholden to one or another platform—I wouldn’t still be doing this all these years later.

It doesn’t feel like a numbers game; it feels like a gift.

This resonates with me a lot, and I'd love for you to expand upon it. How have the structures (both implicit and explicit) changed over time?

The reading notes evolved from being mostly contextual—very short, often unremarked upon excerpts—into more standalone posts in which my own writing bracketed that from the books. A notion of essays, as distinguished from notes, emerged at some point—I don't recall exactly when, but I’m pretty sure it was because I suddenly had the need to write something that didn’t fit into the shape of a reading note. I added a section for newsletters; I took that section out and folded the letters in.

More interestingly, I think that as the writing has accumulated over the years, and the bones of the place—the network of books connected to writing connected to books—has held steady, it’s become really fertile ground. Often when I start to write something I recall something I’ve written before that I can connect it to; or I’ll be looking at some writing from the past and it will spark some current thought. I didn’t plan this, but the mere persistence of a container in which I get to make all the decisions has allowed something more interesting to emerge than I could have predicted.

I definitely know the feeling of having posted something on traditional social media and having the moment of "uh-oh — what happens if someone intentionally misconstrues or takes this out of context? Am I going to regret this?" Can you talk a bit more about the way publishing on your site/newsletter feels compared to throwing something into the great algorithmic void?

There’s just something more intimate about emailing people; there’s an implied permission in being granted someone’s email address for the express intent of sending them a letter that I just don’t think occurs in modalities oriented around “following.” It doesn’t feel like a numbers game; it feels like a gift.

Where did you first learn of Buttondown, and what made you decide to give it a try?

I’m pretty sure I first learned about it when stacy-marie ishmael started using it for her newsletter, which I read religiously. I had been on Tinyletter for a bit at that point—and honestly Tinyletter was a good little tool, I had few complaints about it. But it was clear even back then that it was somewhat adrift, that no one was at the helm. I wanted a platform that was being actively cared for, something I could trust would keep working, and that could flex and adapt to what I was doing, which was and still is often changing.

What are some ways Buttondown has helped you run/manage AWL?

One big thing for me is Buttondown lets me run a newsletter that feels coherent with the site, rather than some other thing that’s bolted on. It looks and feels integrated to my readers, and it fits with the way I think about the work. So many email tools are oriented towards marketing rather than writing, or else they are peppered with patterns for improving conversions, and that’s just not what I want. I don’t want engagement, I want readers.

I’m also running two newsletters now—the second is for my coaching practice, everything changes—and being able to manage both of them with one tool is very powerful. I’ve been able to take what I’ve learned from doing AWL and apply it to how I’m approaching things with the coaching practice, and vice versa.

Also, Buttondown always just works. I don’t think we appreciate software enough for being totally and completely reliable.

Just start writing. Don’t overthink it and don’t try to do what you see other people doing. Write what’s interesting to you and see what happens.

What are some things you’d be excited to see Buttondown build in the next few months?

One of the many things I love about Buttondown is that every time I feel like I need something, you’ve already anticipated that need and built something to meet it. It’s frankly a relief to not have to wear my product manager’s hat about where Buttondown is going, but to trust it will be there when I need it.

As for what I see coming, I think we’re in a really interesting time for newsletters. With Twitter’s collapse, the place for people to socially engage with each other via words (as opposed to pictures or videos or whathaveyou) has splintered, and it’s not at all clear that any new place is (or should) arise in it’s place. But email is a natural place for word-lovers to turn, not only because it’s text-first but also because it belongs to everyone and no one. I don’t know what we’re going to need to manage through this change, but I trust Buttondown will have it.

What advice would you give to someone starting their own blog?

Just start writing. Don’t overthink it and don’t try to do what you see other people doing. Write what’s interesting to you and see what happens. Start with a small friends-only newsletter if you need a safe space to practice, but don’t not write. That’s the only way.

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What customers say about Buttondown

I made the transition from MailerLite and I have no regrets. I also like that Buttondown focuses on the essentials by design and keeps me grounded and centered on what really matters.
Arthur Cendrier
Author, Thoughtful Inquiry
Overall, Buttondown has been terrific to work with and I recommend them for anybody who's thinking of starting a newsletter or moving over like I did.
Andy Magnusson
Customer Engineering Leader
Wanna know how good Buttondown as a product experience is? I upgraded to Basic before sending the first email, and then upgraded again two days later.
Zak El Fassi
Founder, Zaigood Labs
Mailchimp lost me due to their inferior product and the nightmarish merry-go-around experience with their overseas support team. Buttondown won me over with their superior product and second to none customer service.
Sav Tripodi
CEO, Sanico Software
Your support is amazing and I deeply appreciate how available and helpful you are. I LOVE being able to turn tracking pixels off. I didn't even realize this was an option when I signed up and am SO HAPPY to not track people.
Andrea Mignolo
Method & Matter
I'm also impressed with how responsive you are, and how you directly answer customers. Makes it really clear that signing up for your service was a good decision.
Nicole Tietz-Sokolskaya
Software engineer and writer
Very happy with Buttondown, works smoothly, it's very configurable and I love the minimalist design of the UI. It makes me focus on my writing. Plus, I'm super happy to support independent software and I should mention - the support I receive whenever I have a question is warm and quick :)
Martina Pugliese
Data scientist and storyteller
I just tested the RSS to Email feature for one of my blogs and it was incredibly easy to set up. It took me about 30 mins to figure out the same feature in Mailchimp.
Nicolas Bernadowitsch
Blogger
This long weekend I fulfilled a long-standing promise to myself to switch my RSS-to-email provider from Mailchimp to Buttondown, and it’s been such a great experience. It’s cheaper, more flexible, less cluttered, and it’s run by Justin Duke who is just delightful and answered a bunch of my questions over the weekend (even though I asked him to please not!).
Rian van der Merwe
Director of Product at PagerDuty
I've been wrangling half a dozen tools to get my stuff up and running recently, almost all of which had some hiccup. Buttondown had zero. It did everything I expected and needed the first time.
Catherine Cusick
Self-Employed FAQ
I, like almost everyone else I've seen talk about Buttondown, am IMMENSELY happy and impressed with your customer service. It turns out we can have nice things, which is really refreshing.
Ed Yong
Staff writer, The Atlantic
Email makes the world go ‘round, and Buttondown is how I manage it all for my keyboard projects.
Tim van Damme
Founder, MVKB
It's a truth, that should be more universally acknowledged, that Buttondown is the best newsletter software. Simple, does exactly what it sets out to do, and reasonably priced.
Noel Welsh
Founder, Inner Product
Buttondown is the perfect fit for my headless newsletter use case. And I contacted support with some specific requests and Justin responded within 30 minutes with great answers and a nice pinch of charm.
Sam Roberts
Software engineer, Tamr
Hands down the easiest way to run a newsletter - and the free version is generous!
Javeed Khatree
SEO expert
With API and Markdown support, you can build workflows that make it so easy to write.
Westley Winks
Peace Corps
I’ve never enjoyed writing newsletters as much as I do with Buttondown.
Kevin Lewis
You Got This!
Buttondown remains the easiest thing I use regularly, and I am grateful for that.
Casey
Journalist
It's a humble app doing a common job but with end users in mind.
Si Jobling
Engineering Manager
Buttondown has been an amazing experience for me. The service is constantly being improved and customer service is the best. My newsletter with Buttondown has grown from a fairly small list to over 15,000 subscribers, and it hasn't broken a sweat yet.
Cassidy Williams
CTO, Contenda
I switched over to Buttondown from Mailchimp because of the difficulty I had with Mailchimp's campaigns, so Buttondown's easy and user-friendly system has been a genuine breath of fresh air.
Jessi Eoin
Illustrator + Comic Artist
You’ve truly built a great product that I feel good about using (vs a monopoly from our tech overlords).
Rachel
2030 Camp
I love how personal Buttondown feels, especially compared to Mailchimp, Convertkit, and services like that.
Simen Strøm Braaten
Designer
This product has been exactly what I’ve needed!
Nathan Bird
Podcast host, Chattanooga Civics
It's already so refreshing compared to the mega companies.
Casey Watts
Author, Debugging Your Brain
Definitely will be using for the foreseeable future. It’s a great service and I feel well cared for. Thank you!
Phoebe Sinclair
Author
I’m a sucker for elegant UI and I really love your site, but above that I think your product has so much value for so many different people. I’m not a coder, I’m only familiar with the bare basics, but I was able to figure out and utilise Buttondown quickly.
Claudia Nathan
Founder, The Repository
The killer feature for me: Buttondown will take an RSS feed then automatically slurp up the content (in their words) and then send it to our subscribers. Job done. They seem like a good company too, so I’d say this is a winner.
Andy Bell
Founder, Set Studio
As a recent user of Buttondown, they are super on the ball. A week ago I discovered a security vulnerability and reported it on Friday afternoon. They acknowledged and fixed it in under two hours. On a Friday night! Talk about going above and beyond for your users!
Predrag Gruevski
Principal Engineer, Kensho
Well may I just say your support experience is already approximately 1 billion times better than ConvertKit. Excited to be switching!
Michael J. Metts
Author, Writing is Designing
Privacy focused sending and sign up form; lets me focus on writing - editor is "just" markdown; simple, elegant design template looks like a blog post; the founder is amazing - he's helped with every question I've had, even outside of Buttondown.
Joe Masilotti
Founder, RailsDevs
We need more nice and professional services like yours on the web.
Tobias Horvath
Designer and developer
No one is paying me to say this, but I love @buttondown so far for my lil newsletter. It’s so smart, simple, and attractive (and to my knowledge, not actively anti-trans!). Customer service is also legitimately excellent.
Julie Kliegman
Copy chief, Sports Illustrated
I love it! It lets me breathe, not compete as I write with other writers.
Devin Kate Pope
Writer and editor
It’s a pleasure working with you. Thank you! (And what a contrast with Mailchimp, where I spent two weeks and a dozen of emails trying find out why our form goes down sometimes (only sometimes), and never really got a real answer.)
Anton Sotkov
Software Engineer, IA
Buttondown exemplifies how I wish most software worked, and I hope to achieve a similar thing with the software I develop in the future.
Matt Favero
Software engineer
It feels incomparably good to be able to email just like a guy named Justin when you have a @buttondown question 15 minutes before you’re about to blast a Geistlist email. (Not a guarantee but wow this guy is human-level good.)
Jacob Ford
Designer About Town
Enter Buttondown, Justin Duke’s lovely little newsletter tool. It’s small, elegant, and integrates well. And it is also eminently affordable.
Will Buckingham
Author
Your settings page is a joy to use and everything about Buttondown makes me happy.
Gareth Jelley
Magazine editor
have been on Buttondown for ~18 months and I can't recommend it enough.
Elizabeth Minkel
Podcast host
You really do make ALL other customer service look terrible by comparison.
Chris Mead
Improv teacher
There is a caring person on the other side of this software, which is one of the things I like the most about Buttondown.
Keith Calder
Film & TV Producer
I’d also like to add that @buttondown is an absolute joy to use. Hats off, Justin!
Elliot Jay Stocks
Creative Director, Google Fonts
Shoutout to @buttondown and @jmduke for building an amazing bootstrapped product for newsletters, all while being very open to feedback and connecting directly with customers 🙏 Easily one of the most enjoyable product experiences I've had.
Den Delimarsky
Head of Ecosystem, Netlify
if you are looking for "newsletter tool for hackers" i tentatively believe the answer is @buttondown full api, compose in markdown, good docs for setting up domain auth, simple subscribe form HTML that you style yourself (or not)
Brian David Hall
Author, Your Website Sucks
I really like @buttondown as a blogging platform, it has the simplicity of Substack but the corporate culture is less toxic.
Chad Loder
Extremism researcher
I worked with @buttondown and asked for some new payment support beyond the supporter single tier / pay-what-you-want options. Justin was great and built it in just a couple days.
Dan Hon
Author & consultant
I write nonfiction and I use @buttondown buttondown.email/Changeset - indie, GREAT personal customer support, very nice default styling, all the options I want including ones to protect my readers' privacy
Sumana Harihareswara
Open source maintainer
I use @buttondown because it does exactly what I need (manage subscribers and send markdown emails), not more and not less 👍 As a bonus it's made by an indie dev which I love!
Max Stober
Founder, GraphCDN
If you’re considering running an email newsletter, or if you already run one and are considering a change of provider, I highly recommend @buttondownemail. Super-easy app, very fair pricing with a generous free tier, and exemplary support. 💯
Peter Gasston
Technologist and speaker
imo @buttondown is easily one of the best-designed services i’ve used in recent years, if you have a substack you should really consider switching!
Kabir Goel
Engineer, Cal
Thanks for getting me excited about email newsletters again.
Garrick van Buren
I'm very thrilled that I can just write in Markdown without having to deal with email builders and all that crap.
Parham Doustdar
Thanks again for all the help! You’ve really turned something super complex into something super easy – sending new issues is as simple as firing off a text message.
Kartik Chaturvedi
Thanks for creating a simple way for people who want to, like, put words in a hole and have it sent to people... I am just thankful that something just nice and human exists on the internet.
Emmanuel Quartey
I tried 3 other newsletter services today and I felt like wanting to rip my hair out. They were all painfully slow. I'm so glad I found Buttondown.
Mohamed Elbadwihi
I’ve found Buttondown to be a great fit for my workflow and have been delighted by all of Justin’s thoughtful features and improvements to the product.
Michael Lee
Like seriously, so many lovely little easter eggs in one could-be-boring service.
Alexandra Muck
I just switched over from Tinyletter and I'm really excited to have found a place to host my tiny newsletter that doesn't seem like it's assuming everyone sending newsletters is an email marketer / growth hacker.
Tessa Alexanian
I'm in love with the simplicity of Buttondown.
Ekfan
I’ve used similar tools in the past and Buttondown is by far the simplest to use and most promising.
Fabrizio Rinaldi
Thank you for creating such a simple and brilliant tool. I’ve just signed up and the experience has been smooth and painless (the docs are great too!)
Oliver Holms
As a developer who has hated every email system I've ever used this is so nice.
Drew Hornbein
I wish I still wrote a newsletter just so I could use buttondown again. It’s like that.
Steven Kornweiss
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