UCD training - newsletter #3
Hello everyone,
We’ve got new dates for the ‘Introduction to Service Design in Government’ course, as well as a new specialised short course on ‘Making the financial case for service design’. It's a great follow-up course if you have already done the Intro to Service design.
Courses
Making the financial case for service design (£350 ex VAT)
Date: Fri 22 Sep 2023 12:00 PM - 2:30 PM BST
Where: Online, on Zoom
This course will show you how to use service design tools to spot opportunities to improve services; estimate the cost of pain points and organisational waste and create a case to invest in service design. It's a 2.5 hour course. We will run it fully remote (online).
Read course description and book tickets here.
Introduction to Service Design in Government (£600 ex VAT)
Date: Thu 12 Oct 2023 11:00 AM - Tue 17 Oct 2023 1:30 PM BST
Where: Online, on Zoom
This is an introductory course into service design in Government. It's a 10 hour course - 4 x 2.5 hour sessions over 4 days. We will run it fully remote (online).
Part 1: Thursday 12 Oct 11:00am -1:30pm
Part 2: Friday 13 Oct 11:00am -1:30pm + 30 mins homework
Part 3: Monday 16 Oct 11:00am -1:30pm + 30 mins homework
Part 4: Tuesday 17 Oct 11:00am -1:30pm
Read course description and book tickets here.
Let us know if you have any questions.
We’re looking forward to seeing you there!
Ignacia & Clara