I think call centers actually got something right. Wait, hold on, I’ve got a point. They literally have mastered getting you to comfortably wait on hold for long periods of time and only go a little bit crazy. In a world where we expect everything instantly, how do they pull that off? This got me thinking a lot about speed and the products we use, we create, and we hate (for being too slow). Take a look at this week’s post and let me know what you think.
ps. What do you think about the fresh coat of paint on the website?
Instead of our devices being a distraction from our relationships, our relationships seem to be a distraction from our devices. We’ve Married Technology and Divorced Each Other