Sept. 10, 2018, 1 p.m.

Packaged services, happy customers 😊

www.antonsten.com

Hey

I recently had a friend approach me about raising their rates and felt it was a valuable discussion to have with you. It can be tricky to let that long-term customer know you need to raise your rates, but what options do you give them? That’s where packaging your services can benefit you AND your customer!

Serving your customer, valuing yourself


This week’s favorite:

“So what should we be teaching? Many pedagogical experts argue that schools should switch to teaching “the four Cs” – critical thinking, communication, collaboration and creativity. More broadly, schools should downplay technical skills and emphasise general-purpose life skills. Most important of all will be the ability to deal with change, to learn new things and to preserve your mental balance in unfamiliar situations. In order to keep up with the world of 2050, you will need not merely to invent new ideas and products – you will above all need to reinvent yourself again and again.”

Yuval Noah Harari on what the year 2050 has in store for humankind

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